Tyler Jenney

At Centric Software, I support global engineering teams across EMEA, NA, and APAC. I manage ticket triage and assignment, analyze reports to support cost optimization, and use Jira dashboards and service metrics to spot bottlenecks and streamline workflows. I build Confluence pages to standardize operational procedures. This role has strengthened my ability to turn noise into signal, use data to drive decisions, and scale knowledge sharing across distributed teams.

Worked alongside the Cloud Center of Excellence (CCoE) team, gaining hands-on experience architecting and managing cloud environments, optimizing infrastructure for cost and performance, and implementing security best practices. Authored and presented a year-end FinOps report to senior leadership and contributed to efforts that reduced AWS portfolio spend by $1.7M.

Built a customer-focused mindset handling fast-paced customer interactions, de-escalation, and teamwork in a high-volume environment.